Play Responsibly Player Protection Philippines

majicjili Responsible Gaming

Gaming should always be fun, not stressful. majicjili is committed to giving every Filipino player the tools and information they need to keep their experience healthy, balanced, and in control. Read through this page to understand the safeguards we have in place for you.

Last updated: June 2025  |  Applies to all registered members in the Philippines.

Play for Fun Set Time Limits Manage Your Budget Self-Exclusion Available 24/7 Support Safe Environment Deposit Limits Play for Fun Set Time Limits Manage Your Budget Self-Exclusion Available 24/7 Support Safe Environment Deposit Limits

Tools That Keep You in Control

majicjili provides every registered Filipino player with a set of practical tools designed to help you manage your gaming activity. These features are available directly through your account and can be adjusted at any time.

Deposit Limits

You can set a daily, weekly, or monthly deposit limit on your majicjili account to make sure you never spend more than you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased until a cooling-off period has passed. This gives you a reliable financial boundary that protects your budget over the long term. If you want to lower your limit, the change is applied right away with no waiting period. We strongly encourage all Filipino players to set a deposit limit when they first register, as it is one of the most effective ways to keep gaming enjoyable and stress-free.

Session Time Reminders

Losing track of time is one of the most common ways that gaming sessions become longer than intended. majicjili lets you set a session time reminder so that you receive a clear notification after a chosen period of play, prompting you to take a break and reassess. These reminders are a gentle but effective nudge that helps you stay aware of how long you have been playing. You can customise the reminder interval to suit your own routine, whether that is every 30 minutes, every hour, or any other duration you prefer. Taking regular breaks is a healthy habit that keeps gaming in its proper place as a form of entertainment rather than a compulsion.

Self-Exclusion

If you feel that you need a more significant break from gaming, majicjili offers a self-exclusion option that allows you to temporarily or permanently suspend your account. During a self-exclusion period, you will not be able to log in, place bets, or receive any promotional communications from us. You can request a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or a permanent exclusion depending on your needs. To activate self-exclusion, simply contact our support team at [email protected] and we will process your request promptly. We take self-exclusion requests seriously and will never attempt to persuade you to reconsider once you have made the decision to exclude yourself.

Cool-Off Periods

A cool-off period is a short-term break from gaming that gives you space to reflect without committing to a full self-exclusion. You can request a cool-off period of 24 hours, 48 hours, or up to 7 days, during which your account will be temporarily suspended. This option is ideal if you notice that your gaming habits are becoming more frequent than usual or if you are feeling stressed about your play. During a cool-off, all marketing communications are paused so you are not tempted to return before you are ready. Cool-off periods are a low-barrier first step that we encourage any player to use whenever they feel they need a moment to reset.

Activity History

Staying informed about your own gaming behaviour is a key part of responsible play. majicjili provides a full activity history in your account dashboard, showing your deposit amounts, withdrawal records, session durations, and game history over any selected time period. Reviewing this information regularly helps you spot patterns early and make informed decisions about your play. If you notice that your spending or session times are increasing over time, that is a useful signal to consider using one of the limit or exclusion tools available to you. Transparency about your own activity is one of the most powerful tools for maintaining a healthy relationship with gaming.

24/7 Support Access

Our support team is available around the clock to assist any Filipino player who has questions or concerns about their gaming behaviour. Whether you want help setting up a deposit limit, need guidance on how to activate self-exclusion, or simply want to talk through your options, our team is ready to help without judgement. You can reach us at [email protected] at any time and we will respond as quickly as possible. We treat all responsible gaming enquiries with the highest level of care and confidentiality. No matter how small your concern may seem, reaching out early is always the right move.

Recognise the Warning Signs Early

Problem gambling can develop gradually and is not always easy to spot in yourself. Being aware of the common warning signs is the first step toward getting the right support before things escalate.

Behavioural Signs

  • Spending more time or money on gaming than you originally planned.
  • Chasing losses by continuing to play in an attempt to win back money you have already lost.
  • Neglecting work, studies, family, or social commitments because of gaming.
  • Feeling restless, irritable, or anxious when you are not able to play.
  • Hiding your gaming activity or the amount you spend from people close to you.
  • Borrowing money or selling possessions to fund your gaming.

Emotional Signs

  • Feeling guilty or ashamed about how much you play or how much you have spent.
  • Using gaming as a way to escape from stress, anxiety, depression, or personal problems.
  • Experiencing mood swings that are closely tied to whether you win or lose.
  • Feeling a strong urge to gamble even when you know you cannot afford to.
  • Promising yourself or others that you will stop or cut back, but finding it difficult to follow through.
  • Feeling that gaming is no longer fun but continuing anyway out of habit or compulsion.

If you recognise any of these signs in yourself or someone you care about, please do not wait to seek help. Contact our support team at [email protected] or reach out to a professional counselling service in the Philippines. Early intervention makes a significant difference, and there is no shame in asking for support.

Common Questions About Responsible Gaming

Quick answers to what Filipino players most often ask about staying safe on the platform.

You can set a deposit limit by logging into your account and navigating to the responsible gaming section of your account settings. From there, you can choose a daily, weekly, or monthly limit that suits your budget. Once the limit is set, it takes effect immediately and any attempt to deposit beyond that amount will be declined until the limit period resets. If you want to lower your limit, the change is applied right away. If you want to raise it, a mandatory cooling-off period applies to give you time to reconsider. If you need help finding the setting, contact our support team at [email protected] and we will guide you through the process step by step.

If you chose a temporary self-exclusion period, your account will remain suspended for the full duration you selected — whether that is 30 days, 90 days, 6 months, or 1 year. Once the period has ended, you may contact our support team to request reactivation. Before reactivating, we will ask you to confirm that you are ready to return and remind you of the responsible gaming tools available to you. If you chose a permanent self-exclusion, your account cannot be reopened under any circumstances. We take permanent exclusions very seriously and will not process any reactivation requests for permanently excluded accounts, regardless of the reason given.

Yes — you must be at least 21 years old to register and play on majicjili, in line with Philippine gaming regulations. During the registration and verification process, we require all players to confirm their age and provide valid government-issued identification. If we have reason to believe that a player is under the legal age, we will suspend the account immediately and conduct a full review. Any winnings accumulated by an underage player will be forfeited. We take age verification seriously as part of our commitment to protecting young people in the Philippines from the potential harms of gambling.

If you or someone you know is struggling with problem gambling, professional help is available in the Philippines. The National Council on Problem Gambling and various mental health organisations across the country offer counselling and support services for individuals affected by gambling-related harm. You can also speak to a licensed counsellor or psychologist who specialises in behavioural issues. Our support team at [email protected] can provide you with general guidance and point you toward appropriate resources, though we are not a substitute for professional mental health care. Seeking help is a sign of strength, and the sooner you reach out, the sooner you can get back to a healthier balance.

Your Wellbeing Comes First

Gaming is meant to be enjoyable. If you ever feel like things are getting out of hand, our team is here to help — any time, any day. You can also visit the FAQ for more guidance, or head back to the homepage.

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